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Help & FAQs

Need to check whether we delivery to your desired location?
Wondering how our personalisation process works?
Maybe you're wondering how to go about using a promo code?
Our Help Centre has a lot of useful information that could answer your query.
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If you still need support you can contact our friendly Customer Service team:
Live Chat: Using the help button at the bottom right corner of the site.
Email: hello@thorntonandfrance.com
Telephone: +44 (0) 870 011 0673.

You can also complete this contact form and a member of our Customer Service team will get back in touch with you: