Every order dispatched to a UK mainland address is sent on a 24-hour service; certain postcodes will take 48-72 hours and carry a surcharge.
Fresh Food Gifts
All Fresh Food gifts are only available for delivery to UK mainland addresses, To ensure the quality during transit we cannot deliver Fresh Food gifts on a Monday, they are dispatched using our standard service between Tuesday to Friday. If you would like your hamper delivered on a specific day then ensure you specify this option on your order, there is a surcharge of £2 + VAT per address.
The Fresh Food gifts are clearly marked in the brochure and on the website.
InternationalCertain gifts are suitable for overseas delivery, these are clearly marked on the website and in the brochure as follows;
Please contact the customer service team on 0870 011 0673. Please note there may be custom duties payable on entering certain destinations and we are unable to calculate or confirm these costs at time of ordering.
BFPO Addresses and PO Boxes
We are unable to deliver to BFPO or PO Box addresses.
Sunday and Bank Holiday Deliveries
If you would like your gifts delivered outside our current service options detailed above please contact our customer service team on 0870 011 0673 for advice and details.
Delivery of a number of gifts to one address can easily be arranged. Bulk delivery costs for hamper orders placed via website are calculated and displayed at the checkout. Our customer service team will also be able to calculate the bulk delivery cost for you and answer any queries.
Tracking Your OrderBy providing us with your email address at the time of ordering we can update you with the carriers website tracking information as soon as the hamper has been dispatched. Their website should then provide you with a comprehensive progress report.
Redirection of Gifts
Please provide accurate delivery information at the time of ordering as any address alterations not notified to us prior to despatch may incur additional costs.
Unfortunately, Thornton & France cannot take responsibility for late delivery of any gifts due to:
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